Customer Policies

SHIPPING & DELIVERY POLICY

Processing Time

At Top Notch Nail Co., we take pride in our fast and reliable service.

  • Order processing time: 1 business day or less
  • Orders are typically processed within 24 hours of purchase, excluding weekends and holidays.

Shipping Rates & Delivery Time

  • Standard United States Shipping: $6.99
  • Estimated delivery time: 3–5 business days after shipment

Delivery times may vary due to carrier delays, holidays, or high-volume periods.

Shipping Address Responsibility

Orders are shipped to the address provided by the customer at checkout.

Please review all shipping details carefully before completing your purchase.

Top Notch Nail Co. is not responsible for delivery failures caused by incorrect or incomplete address information provided by the customer.

Orders affected by address errors are not eligible for refunds or replacements.

International Shipping

At this time, Top Notch Nail Co. does not offer international shipping. We are gradually working toward adding this feature to our website.

If you would like us to ship directly to you internationally, please contact us at:

📧 TopNotchNailCo@gmail.com

Thank you for your patience and support.

Shipping Issues Contact

For shipping-related questions or concerns, please email:

📧 TopNotchNailCo@gmail.com

 

RETURNS, REFUNDS & REPLACEMENTS POLICY

At Top Notch Nail Co., we carefully inspect every order before shipment and aim to provide high-quality products to our customers.

Refund & Replacement Eligibility Window

  • Refunds or replacements must be requested within 20 calendar days of the purchase date
  • After 20 calendar days, orders are no longer eligible for refund or replacement services

Eligible Situations

Refunds or replacements may be considered if:

  • A package is lost or misplaced during shipment
  • Items arrive damaged
  • An incorrect item was received

Return Requirements

To qualify for a refund or replacement:

  • The affected product(s) must be returned to us
  • Items must be in their original condition
  • Proof of the issue (such as photos) may be required

Non-Eligible Situations

Refunds or replacements will not be issued for:

  • Items no longer needed or wanted
  • Delivery issues caused by incorrect shipping address information
  • Products that are not returned
  • Requests submitted after the 20-day eligibility period


Refund & Replacement Contact

For refund or replacement inquiries, please email:

📧 TopNotchNailCo@gmail.com